Scan TroveDelete your account and cloud data.
You can start deletion inside Scan Trove or send a verified request if you cannot access the app.
Delete in the mobile app
- Open Scan Trove and sign in to the account you want to delete.
- Open Settings, then select your profile.
- Choose Manage account and Delete account.
- Review the warning and confirm deletion.
Safe Folder cannot be recovered. Account deletion erases the device-only Safe Folder key and encrypted files. Export any authorized copy you need before confirming.
Request deletion without the app
Email from the address associated with the account. Include “Scan Trove account deletion” and the sign-in provider you used. We may ask you to verify account ownership before processing the request.
Request account deletionWhat deletion does
- Deletes the Scan Trove authentication account, cloud document metadata, stored normal-document pages, subscription entitlement record, managed links, and managed-link file copies associated with the account.
- Clears Scanner-owned local rows, normal page files, temporary exports, encrypted Safe Folder files, and the device-only Safe Folder key on the device completing deletion.
- Does not cancel an Apple App Store or Google Play subscription. Cancel it separately in the store account settings.
- Does not remove copies you previously exported or that another person saved from a share.
Deletion starts immediately. Limited billing, fraud-prevention, security, and legal records may be retained when required, and backups may age out on a bounded schedule.